Help & Support

We're here to help. Email us and we'll get back to you as quickly as we can.

Delete your account

In the app

This works the same in the iOS app, the Android app and on stockintel.app.

1. Sign in and tap Account.
2. Scroll down to Danger Zone and tap Delete Account.
3. Optional: tap Download to save a copy of your data first.
4. Type DELETE and confirm.

We'll email you to confirm. That email contains a link to cancel if you change your mind.

By email

If you can't sign in or no longer have the app, email support@stockintel.app from the email address on your account, with the subject Delete my account. We'll confirm it's your account and reply within 5 business days.

When it happens

Your account is scheduled for deletion straight away and permanently deleted 30 days later. Until then you can cancel, either with the link in the confirmation email or by signing in and tapping Cancel Deletion on your Account page. Once the 30 days are up, deletion is automatic and can't be undone.

What gets deleted

• Your account: email address, name and sign-in details
• Your watchlist and price alerts
• Your notifications and push notification tokens
• Your Predict calls, streaks and league history
• Your referral and promo code records
• Your ad-unlock history and your Remove Ads status on our servers

Stoki chat history is never stored on our servers. It stays on your device, and deleting the app removes it.

What we keep

• Feedback you sent us: kept, with your name and email address removed.
• Usage and diagnostic records: kept, but no longer linked to you.
• Purchase records: Apple and Google keep their own record of an in-app purchase, so a Remove Ads purchase can be restored with the same Apple ID or Google account. Our purchase provider, RevenueCat, holds that purchase under an ID number, never your name or email. If you paid on our website in the past, Stripe keeps its transaction records where the law requires.

See our Privacy Policy for full details.

Common topics

Past charges & refunds

StockIntel AI is free to use. The only purchase is one optional, one-time £4.99 “Remove Ads” in-app purchase (or the local equivalent) in the iOS and Android apps, handled by Apple or Google. App Store refunds are handled by Apple at reportaproblem.apple.com and Google Play refunds by Google Play. For past charges made on our website, email us with your registered email address and we'll look into it right away.

Account access issues

If you're locked out or having trouble logging in, email us and include the email address associated with your account.

Data or privacy requests

To request access to or correction of your personal data, email us citing your right under applicable law. To delete your account and data, see Delete your account above.

Privacy Policy · Terms of Service